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Design Thinking for the CXO

Design Thinking for the CXO

Chief Experience Officers represent the “glue” holding organizational experiences together, ideally involved in both employee-facing and customer-facing touch points. Key to experiential success is the careful design and delivery of said experiences. You’ve likely been leveraging at least some tenets of the design thinking mindset in experience design and development whether you realize it or not. However, a very thorough understanding and commitment to human-centered design can help to formalize more directly and purposeful innovation across all your experiences. This brief guide introduces you to the concept of design thinking, the tangible value design adds to organizations, and some thought leaders and resources to get you started design thinking.

Are you a CXO or CX Executive and interested in attending this Invitation-Only event? Email: enquiry@iqpc.com

Take a Peek at the Agenda!

Take a Peek at the Agenda!

The Chief Experience Officer Exchange Draft Agenda

We are so excited to bring this amazing program to market, and it's almost ready! If anticipation is killing you, here are some spoiler alerts. We are diving deep into design and it means to be "Design Thinking" from the C-Suite as well as identifying who the Chief Experience Officer and the crucial role they play in organizational success.

Download the draft agenda here. If you want to be on the list to receive the agenda when it is released, email enquiry@iqpc.com

The Chief Experience Officer Exchange Brochure!

The Chief Experience Officer Exchange Brochure!

Welcome to the Chief Experience Officer Exchange Brochure!

While experience touches all aspects of business, the Exchange is tailored to a senior audience. We will extend 50 invitations to Chief Experience Officers who are looking to for more than a conference. This is the only event that allows meaningful conversation and benchmarking on a true peer-to-peer level. Our Executive speaking faculty has been handpicked to discuss the most emerging topics in the industry today.

Request a copy via email

What is the CXO Exchange

What is the CXO Exchange

The C-Suite “customer ” role is massive. Our CCO Exchanges have taken deep dives in analytics, AI, and omni-channel customer experience. Though also relevant for the CXO, topical content at the CXO Exchange will lean more toward understanding customer touch points, the innovation required to break down silos and reinvent pain points and how to leverage design as an organization-wide tool. Moreover, how do all experiences created by an organization, from analog to digital and from marketing touch points to customer service touch points, speak with one, holistic service experience. Another aspect more unique to the CXO role is employee experience. The holistic view of all things experience is inclusive of the internal customers as well.


The Chief Experience Officer Exchange is a unique opportunity for 50 CXO's to get the chance to sit amongst each other for 3 days network, benchmark, and discuss best practices. The exchange programs are built and led by a senior audience to be more than a conference. It truly is an experience and simply can't get anywhere else.

The Confirmed Guest List

The Confirmed Guest List

The Chief Experience Officer Exchange has invited the CXO's from the most customer-obsessed brands to us join for 2 1/2 for an exclusive close-door, networking opportunity. 

Want to see who is joining us? Download the confirmed guest list. 


If you are interested in requesting an invitation, email enquiry@iqpc.com. This event will be capped at 50 CXO's.