Welcome to the Chief Experience Officer Exchange Brochure!
While experience touches all aspects of business, the Exchange is tailored to a senior audience. We will extend 50 invitations to Chief Experience Officers who are looking to for more than a conference. This is the only event that allows meaningful conversation and benchmarking on a true peer-to-peer level. Our Executive speaking faculty has been handpicked to discuss the most emerging topics in the industry today.
The C-Suite “customer ” role is massive. Our CCO Exchanges have taken deep dives in analytics, AI, and omni-channel customer experience. Though also relevant for the CXO, topical content at the CXO Exchange will lean more toward understanding customer touch points, the innovation required to break down silos and reinvent pain points and how to leverage design as an organization-wide tool. Moreover, how do all experiences created by an organization, from analog to digital and from marketing touch points to customer service touch points, speak with one, holistic service experience. Another aspect more unique to the CXO role is employee experience. The holistic view of all things experience is inclusive of the internal customers as well.
The Chief Experience Officer Exchange is a unique opportunity for 50 CXO's to get the chance to sit amongst each other for 3 days network, benchmark, and discuss best practices. The exchange programs are built and led by a senior audience to be more than a conference. It truly is an experience and simply can't get anywhere else.
All organizations have key objectives for their customer contact functions. They know how they feel about “efficiency vs. customer metrics.” They recognize the demand for low-effort, highly personalized interactions.
They may not, however, know exactly how to achieve those goals. CCW Digital’s Market Study provides a detailed blueprint for success.
Driven by research, case studies and expert analysis, the report tackles all corners of performance management. It identifies gaps in measurement, challenges with systems and “pain points” for agents.
More importantly, it shares numerous pathways for overcoming all such inhibitors. Download your copy today!
Some topics include:
- Which metrics are organizations prioritizing – and ignoring?
- Top strategies for reducing customer effort
- Top 5 agent and customer complaints
- How to create a “performance culture” within the contact center
- Steps for leveraging AI and automation to boost performance
- How “omnichannel” and “customer centricity” are impacting performance goals
The Chief Experience Officer Exchange has invited the CXO's from the most customer-obsessed brands to us join for 2 1/2 for an exclusive close-door, networking opportunity.
Want to see who is joining us? Download the confirmed guest list.
If you are interested in requesting an invitation, email firstname.lastname@example.org. This event will be capped at 50 CXO's.
After decades of struggling for buy-in, the customer experience function has finally started to secure a seat at the executive table. Organizations are increasingly appointing “chief customer officers” and “chief experience officers” to oversee the function at the high-level.
It is time for executives to make the most of the opportunity – and this special report is here to help!
Specifically, it explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses. How can they build a framework that allows customer experience teams to deliver the best results for their business? How can they secure C-suite support for key customer contact initiatives?
- The 4 most urgent customer experience demands and investments
- The #1 way to connect with customers, employees and fellow executives
- How to overcome challenges related to customer data, regulations, digital transformation and brand reputation
- Steps to become a more “mobile” enterprise
- 3 priorities for contact center technology
- How to unite the business on customer experience strategy