Live Chat Software
July 29 - 31, 2018
Illinois, United States

Andrea Gaymon


Chief Experience Officer
SLACK Incorporated


3:30 PM Fireside Chat: Traditional + Digital Channels: How to Build a Digital Customer Service Program

Andrea Gaymon has been with SLACK for 20 years, holding positions in everything from content creation and regulatory affairs to special projects and user engagement.  Given her extensive experience across the organization, she was approached to path-find a new C-level role in the organization:  Chief Experience Officer.  In this fireside chat, CMP Head of Commercial Research, Max Ribitzky, chats with Andrea about her journey in her first 10-months as CXO, including:
  • How SLACK recognized the need for a CXO
  • Building and executing digital transformation strategy
  • Prioritizing user engagement and feedback across silos
  • Being the glue that ties cross-functional experience together


Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda