Craig LangloisChief Experience Officer
11:45 AM CO-OPERATIVE KEYNOTE: Experience + Engagement: The Keys to Relevance and Longevity in the 21st Century
How does a museum with a 100-year history maintain relevance and longevity?
The answer lies in a dual focus on experience and engagement.
As part of the Berkshire Museum’s New Vision, experience and engagement officers were appointed to lead the museum forward, transforming a multidisciplinary approach to an interdisciplinary model. Craig Langlois, Chief Experience Officer, and Nina Garlington, Chief Engagement Officer, tell their story of collaborative transformation across all physical and digital touch points.