Why do we remember certain experiences and forget others? It is that moment of surprise and delight…the moment of truth...that moment when you get exceptional service.
For decades companies have been striving to create that magical moment when consumer expectations are not only met, but exceeded. There is still a long way to go to consistently meet the expectations of today's ever-evolving consumer but messaging stands to change this. In this keynote session, we will discuss how messaging has become a practical way to consistently leverage and expand all of the resources in a company and allow for humans and technology to collaborate and co-exist so that we can deliver an optimal customer service experience at the right moment, every time.