Live Chat Software
July 29 - 31, 2018
Chicago, IL

Michael DeJager

Principal Analyst & Divisional Director
Customer Management Practice


3:45 PM FIRESIDE CHAT: Pathfinding Experience: SLACK Incorporated's First-Ever Chief Experience Officer

Andrea Gaymon has been with SLACK for 20 years, holding positions in everything from content creation and regulatory affairs to special projects and user engagement. Given her extensive experience across the organization, she was approached to path-find a new C-level role in the organization: Chief Experience Officer.

In this fireside chat, CMP Principal Analyst, Michael DeJager, chats with Andrea about her journey in her first 10-months as CXO, including:
  • How SLACK recognized the need for a CXO
  • Building and executing digital transformation strategy
  • Prioritizing user engagement and feedback across silos
  • Being the glue that ties cross-functional experience together


Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda