Nathan McGlothlinChief Experience Officer
9:15 AM CASE STUDY: The Periodic Table of Culture: Liberty University's CXO Prioritizes Internal Experience for Universal Change
After joining the university’s IT department, Nathan built a framework to overcome frustrations as a result of a siloed structure that was preventing collaboration. In order to accomplish this, everyone needed to speak in a universally understandable voice. After extreme success at the departmental level, the COO of the university asked Nathan to expand his scope university-wide. His new role as Chief Experience Officer brings these communication competencies to a new height with the formation and evangelization of the “Periodic Table of Culture”.
Join us as Nathan walks us through his periodic table and focus on internal customer experience, building a foundation for universal change.